Refund process for WeChat Out Top-up Credits on iOS users who purchase through the iOS App Store are eligible for a refund for unused credits, provided they submit the refund request within 14 days of purchase.To request a refund, visit Apple's "Report a Problem" page: https://reportaproblem.apple.com.
Kindly take note that refund requests made through other methods may not be eligible. Meanwhile, refunds are not available for services paid or credits acquired via vouchers, coupons, gift tokens, gift cards, promotional codes, etc. WeChat reserves the right to make the final decision on approving refund requests.