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I received a prompt saying I am already logged in to another device, but I didn’t.

To troubleshoot this issue, try the following methods:

  1. Log out of WeChat and log in again.

  2. WeChat supports simultaneous login on a phone and the WeChat website for Windows/iPad. However, if you want to log in on another device, ensure you log out from the previous device.

  3. Power off your phone for 5–10 minutes to clear the cache and restart it.

  4. Close any security apps running on your phone.

  5. Update to the latest version of WeChat.

If you are repeatedly prompted with this message, take the following actions after logging in to WeChat:

  1. Link your mobile number to your account.

  2. Change the password for WeChat, your linked QQ account, or linked email address.

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