File or data corruption may result from factors such as insufficient phone storage, file system errors, disk corruption, or hardware anomalies. If this happens, it is recommended that you save your existing records and follow the steps below:
1. Free Up Storage:
Clean up your phone's storage and uninstall unused apps.
Ensure that your device has at least 1 GB of available storage space.
2. Update WeChat and Device:
Check that both your device's operating system and WeChat app are updated to their latest versions.
3. Repair Corrupted Data:
Open WeChat, then go to「Me」>「Settings」>「Help & Feedback」.
Tap the Tool icon in the upper-right corner, select「Repair」, and choose the specific feature you want to repair.
4. Uninstall and Reinstall (if necessary):
If the issue persists, try uninstalling and reinstalling WeChat. Note that this will result in the loss of all previous chat history unless it has been backed up or migrated.