WeChat Pay Malaysia will cease registration for new e-wallet users from August 1, 2024 and discontinue payment services from September 1, 2024 due to operational changes. Users will be able to withdraw the balance in their e-wallets via the e-wallet portal until December 31, 2024. However, users can still opt for special withdrawal arrangements from January 1, 2025 onwards. You may refer to the WeChat Pay Malaysia official website for further details.
Please log in to your WeChat account, tap "Me - Pay and Services - Balance - Withdraw" and follow the instructions provided to complete the withdrawal of balance at your earliest convenience. Kindly note that balance withdrawal can be performed even if your WeChat account is blocked. You can access the page by selecting "Withdraw Funds" on the account blocking details page. However, if you face any difficulty when logging in to your WeChat account, contact us through this form and our customer service team will get back to you as soon as possible. Should you have questions regarding your WeChat Pay Malaysia account, can refer to the relevant FAQs here, accessible through the WeChat app.